Shipping:
Total:
TriSports.com Store Policies
FAQ's
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USPS |
UPS |
UPS |
UPS |
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Weight (lbs) |
Priority Mail |
Ground* |
3 Day* |
2nd Day* |
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0-1 |
$5.05 |
$7.33 |
$10.85 |
$13.65 |
|
1.01-2 |
$6.75 |
$8.02 |
$11.95 |
$15.15 |
|
2.01-3 |
$9.50 |
$8.54 |
$13.45 |
$16.85 |
|
3.01-4 |
$11.50 |
$8.89 |
$14.65 |
$18.65 |
|
4.01-5 |
$14.15 |
$9.24 |
$15.85 |
$20.55 |
|
5.01-6 |
$14.30 |
$9.47 |
$17.15 |
$22.75 |
|
6.01-7 |
$16.05 |
$9.75 |
$18.45 |
$24.85 |
|
7.01-8 |
$17.75 |
$10.21 |
$19.75 |
$26.85 |
|
8.01-9 |
$19.50 |
$10.67 |
$21.05 |
$28.95 |
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9.01-10 |
$21.20 |
$11.19 |
$22.35 |
$30.95 |
|
10.01-11 |
$22.90 |
$11.76 |
$23.65 |
$32.85 |
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11.01-12 |
$24.65 |
$12.39 |
$24.85 |
$34.65 |
|
12.01-15 |
$29.80 |
$14.25 |
$28.75 |
$39.55 |
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15.01-20 |
$38.40 |
$17.33 |
$34.25 |
$48.55 |
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20.01-25 |
$46.95 |
$20.43 |
$40.05 |
$57.55 |
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25.01-30 |
$55.55 |
$23.46 |
$46.35 |
$66.55 |
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over 30 |
Please Call |
$24+ |
$48+ |
$67+ |
*The UPS rates shown on the above shipping chart are approximate - actual charges may be slightly more or less than what the chart shows. Shipping is based on weight and your shipping zip code and will be calculated at time of checkout. If you would like a more accurate shipping quote before getting to checkout, you can email Customer Service at service@trisports.com or call 888-293-3934. Please have the weight of your order available at the time you contact Customer Service to ensure a timely response (all item weights are located on each item page underneath the item description).
Shipping and Handling Policies
General
If you supply an insufficient address (i.e. no apartment or suite number) and your package is returned or we are assessed an additional fee from our shipper to deliver your package you be held responsible for all charges. If any items are not in stock, you will be contacted to let you know of the delay. Items do occasionally sell out before a new shipment is received. TriSports.com does not cover or upgrade shipping if contact is made within a reasonable amount of time.
USPS Priority Mail
This option is the least expensive for orders under 2 lbs. This option is not insured, so if you select this option and the package gets lost or stolen in transit, TriSports.com will not be responsible for replacement. There is no accurate tracking information for Priority Mail, only a delivery confirmation system. If you need to be able to track your package, please select a UPS shipping option. Orders to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands or Guam must select this option if not selecting UPS 2nd Day Air. Orders with APO/FPO and P.O. Box addresses can only be shipped via Priority Mail. For APO/FPO orders - if you select a different shipping option, we will change it to Priority Mail and make the appropriate changes to the shipping charge. For P.O. Box orders - if you select a different shipping option, we will hold your order and contact you for a physical address. Estimated delivery time for USPS Priority Mail is 2-3 days; however, this is not guaranteed. If you need to have delivery guaranteed, please select a UPS shipping option. Priority Mail only ships out on Tuesdays and Fridays. Orders received after 10 am on Tuesday or Friday will not ship until the next USPS shipping day (i.e., an order received at 3 pm on Tuesday will not ship until Friday). If any items are not in stock, you will be contacted to let you know of the delay. Items do occasionally sell out before a new shipment is received. TriSports.com does not cover or upgrade shipping if contact is made within a reasonable amount of time.
Ground: no Saturday deliveries**
UPS Ground is the least expensive option for orders over 2 lbs. This option is insured, trackable and guaranteed. Orders may take 24-48 hours to process, though most ground orders ship the next business day. If any items are not in stock, you will be contacted to let you know of the delay. Items do occasionally sell out before a new shipment is received. TriSports.com does not cover or upgrade shipping if contact is made within a reasonable amount of time. This option is not available for orders to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands or Guam, to APO/FPO or P.O. Box addresses, or for international orders (except Canada). Please see figure below for approximate time in transit via UPS Ground.
Via UPS. This option is insured, trackable and guaranteed. If all items are in stock, orders received by 10 am will ship the same day. If any items are not in stock, you will be contacted to let you know of the delay. Items do occasionally sell out before a new shipment is received. TriSports.com does not cover or upgrade shipping if contact is made within a reasonable amount of time. 3rd Day is actual shipping time, not processing time. Some areas are only 3 days from us via UPS ground, so you may want to look at the time in transit chart above before selecting this option. Due to the size of boxes necessary to ship some oversize items (including, but not limited to, bike cases, bike pumps, wheels, complete bikes, some tri bags, and large orders that require a large box to ship), some 3rd Day shipping charges will not be accurate and will have to be calculated using dimensional weight. We will contact you to let you know of the additional charges as quickly as possible. This option is not available for orders to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands or Guam, to APO/FPO or P.O. Box addresses, or for international orders.
Via UPS. This option is insured, trackable and guaranteed. If all items are in stock, orders received by 10 am will ship the same day. If any items are not in stock, you will be contacted to let you know of the delay. Items do occasionally sell out before a new shipment is received. TriSports.com does not cover or upgrade shipping if contact is made within a reasonable amount of time. 2nd Day is actual shipping time, not processing time. Some areas are only 2 days from us via UPS ground, so you may want to look at the time in transit chart above before selecting this option. Due to the size of boxes necessary to ship some oversize items (including, but not limited to, bike cases, bike pumps, wheels, complete bikes, some tri bags, and large orders that require a large box to ship), some 2nd Day shipping charges will not be accurate and will have to be calculated using dimensional weight. We will contact you to let you know of the additional charges as quickly as possible. Additional charges apply for shipments to AK, HI, Guam, PR and VI (2-day delivery) and will be calculated at checkout. This option is not available to APO/FPO and P.O. Box addresses or for international orders. Next Day Delivery also available. Email service@trisports.com or call 888-293-3934 for exact rates.
If a backorder causes your order to be sent in more than one shipment, you will only be charged shipping once, for the entire price of the order. We pay UPS Ground or USPS First Class Mail or Priority Mail shipping on all shipments following the original order (excluding international orders and orders using a discount code).
Separate charges apply to overweight/oversized items like bike boxes, wheels, trainers and workstands or other large boxes.
**Saturday delivery available for an extra charge on Next Day and 2nd Day deliveries only, but not .
Please contact Customer Service by phone at 1-888-293-3936 or by
email at service@trisports.com for
further information.
NOTE: Effective October 5, 2004, TriSports.com will no longer ship any food items, drink mixes, or nutritional supplements to international addresses. This is due to the ever-increasing strictness of customs in many countries which results in many packages being returned to us as undeliverable due to ingredients in the aforementioned items. We apologize for any inconvenience this may cause.
THERE IS A $5 HANDLING FEE ADDED TO ALL INTERNATIONAL ORDERS DUE TO THE EXTRA TIME NEEDED TO PROCESS THESE ORDERS.
For us to correctly process your international order, you may be asked to provide additional identification. You will be contacted by email in regards to these requirements. We understand that some of these procedures might feel restrictive, but due to the high risk of fraud with international orders, we have had to implement these procedures. We only accept American Express, Paypal or wire transfer for all orders over $500.00.
TriSports.com offers 3 options for international shipping - FedEx International or UPS Express (usually 3-7 days) and International Economy Airmail (usually 1-2 weeks, though it can take up to 6 weeks). International Economy Airmail (IEA) is limited to a max order value of $300. If your order is above that amount, please select the express option. Occasionally, the shipping amount listed on your order may not be accurate due to the dimensions of the package. In this case, we will attempt to contact you to make you aware of any additional charges, but if we do not receive a reply within 1 week, we will cancel the order. Please contact Customer Service by phone at 1-520-884-8743 or by email for more information or if you have questions. Only the FedEx & UPS shipping methods are trackable, however, both methods are insured. Please note that international orders may take a few extra days to process because there are extra steps involved. If you would like to know in advance of your order how much the shipping will cost with the various methods, you can enter the items into your cart and then scroll down to our shipping calculator. Enter your info and select a shipping method and the system will return the cost. Occasionally, as mentioned above, there may be a discrepancy if the item is oversized or if you are ordering a large quantity of items that require a large box, but in most cases, this amount is accurate.
International customers are responsible for all applicable duties and taxes. Please check with your local customs office for detailed information. Customs, import duties (if any) and local taxes are assessed when the package arrives in your country. These additional fees are the responsibility of the recipient. It is our policy not to lower values of goods shipped. If you or your country's customs rejects your shipment, or your package is deemed as undeliverable by the shipping company for any reason, we will refund you for the refused items; however, you are responsible for your shipping charges plus any other fees that may apply. If additional fees do apply, they will be taken out of your refund. If you feel the error is due to a mistake on the part of the shipping company, you will have to speak with them directly about getting your fees refunded.
We are required by law to collect sales tax from AZ residents and from any order being shipped to an AZ address (6.1%).
Tracking Shipments
Call our Customer Service number (1-888-293-3936) or email Customer Service and give your order number. If your order was shipped via UPS you can track it from their website with your tracking number.
Guarantee
TriSports.com guarantees 100% satisfaction with every product we sell. If an item does not meet your expectations and it is unused, just send it back within 30 days and we will promptly replace, refund, or credit your account - whichever you prefer (unless a closeout item, then store credit is issued). If a product has been used you must get a return authorization. We look at used items on a case-by-case basis, though our standard policy is to only accept returns on used items if there is a defect. After 30 days, we will accept returns on items with defects only. Please see the back of your invoice or Returns and Exchanges for more details. TopPrice and Payment Policies
TriSports.com Price Protection Plan: If there is a nationally advertised price that is currently available on the same item you want from our catalog, this becomes your new TriSports.com price. Note that we will gladly match prices on our competitors' close-outs and sale items as long as the products are the same model year and are still available, and they are still honoring the prices. When purchasing online, simply click on "Submit a price match request" on the item and enter all of the information. Please include the item, the price and where you saw the price, including URL if it is a web site, or the edition of magazines or catalogs. Each price is subject to verification (Please note: price matching is not valid with other offers/discounts). We do not price match shipping charges or other store's percent off sales. We reserve the right to decline to price match an item at our discretion. We will only price match with other authorized US dealers of the brand you wish to match.We also protect you against our own products going on sale! If we put an item you have purchased on sale within 30 days of when you ordered it, we will give you store credit for the difference. You must contact us for this to happen...it is not an automatic process! Contact must be made while the item is on sale.
Availability: All products are subject to availability and prior sale. Our 100% In-stock Guarantee promises that an item will be in stock at the time of purchase or we will ship it to you once it arrives at no additional shipping charge. All prices appearing on the website are subject to change without prior notice. TriSports.com is not responsible for printing errors or other errors appearing in our website. All orders are subject to acceptance by TriSports.com, LLC.
Notice: Some suppliers suggest retail prices, so you may also see "suggested" or "Sugg" prices for reference only to give you an idea of retail store prices for items we think are comparable to ours.
Website: Prices on our website are in effect until they are removed from the page unless otherwise noted. Clearance items have limited quantities, sizes/colors may no longer be available. There may be a delay between the time an item sells out and when it is removed from the website. We will make every effort to contact you quickly if an item has sold out.
Payment: Our catalog prices are in U.S. currency. You may use American Express, MasterCard, Visa, Discover Card or mail us a money order or personal check drawn on U.S. funds (personal check orders will be held for 10 business days to ensure the check clears - to avoid this hold, you can send a cashier's check or money order). If a credit card is declined due to lack of funds or because a billing address provided does not match what your credit card has on file, we will contact you within one business day. If we do not receive a response within one week from contact, your order will be cancelled.
Special Orders: We can make special orders for our customers; however, please note that all special orders are final sales. If it is an item we do not normally stock, then it is not something we can accept on return. Please make sure that you know exactly what you need if placing a special order. No discounts can be taken on special orders. Top
Discounts/Coupons
If you have a coupon or a discount code you will be able to use it when you check out and your discount will be displayed. Please note that some of our manufacturers do not allow discounting on their products. They include, but are not limited to: Polar, Zipp, Hed, QR, Spiuk, iBike and some Garmin products. These items will have notes stating so at the bottom of the product information and you will not see a discount applied to them in the shopping cart. If you believe you should be getting a discount on an item that is not coming up, please either call 888-293-3934 or note it in the comments section when you check out and we will look into it.
TopBack Orders
Due to limited availability of some of the products we sell, a particular item may be out of stock. This is noted on the item page as well as when you checkout under the column heading "In Stock." If this causes your order to be sent in more than one shipment, TriSports.com will pay UPS Ground or USPS First Class or Priority Mail postage on all shipments after the first one (except on international orders and orders using a discount code). Our general policy on backorders is that if an item is due in within a few days, we will wait for that item to ship your entire order. If it is expected to take longer, we will contact you regarding the backorder with an expected date. Additionally, some lightweight items will be shipped separately via US Mail. Backorders will not be kept in our system longer than 3 months. If an item is delayed that long, your order will be cancelled.
TopReturns and Exchanges
All of our products have a 30-day guarantee (Closeouts excluded - please be sure to read the information on each closeout item to see how this policy changes). If you are returning an item, it must be in its original packaging and have its original tags. If a product has been used you must get a return authorization (the only exception to this is our "One Free Swim" policy with wetsuits). We look at used items on a case-by-case basis, though our standard policy is to only accept returns on used items if there is a defect. If requesting an exchange, we do cover USPS or ground shipping on the new item being sent to you (excluding closeout items and international orders), but you are responsible for all return shipping to our store. Please allow 7-14 business days to process your exchange/refund. If an exchange is needed sooner, please contact customer service for alternate options. Within the first 30 days, please follow these procedures to ensure a prompt replacement, refund*, or credit:
- Using a good carton, return package via insured US Mail or UPS (TriSports.com will refund actual shipping costs from UPS label or postage on damaged merchandise or mis-shipment).
- Complete the returns form on the back of your packing slip. If you do not have your packing slip, please include a note stating purchaser's name, address and date of purchase.
- Send returns to:
TriSports.com Returns Dept.
4495 S. Coach Dr.
Tucson, AZ 85714
(we do not accept CODs). - Keep a record of shipment until you have received credit or replacement merchandise.
- If an item has a defect which does not appear within the first 30 days, please email Customer Service for a return authorization. We do reserve the right to turn down a return if the item appears damaged due to misuse. Some manufacturers require items be sent directly to them for repairs (wheels, wetsuits, etc.), so please contact our Customer Service Department.
*Please note that our "One Free Swim" wetsuit policy allows you to try out your new wetsuit to make sure it's the proper fit. If the suit does need to be exchanged, we ask that you rinse it well in fresh water and leave it inside out until completely dry. After it dries, flip it right side out and wipe off any water spots. You can then send it back with all of its original packaging.
The following two concerns will preclude you from receiving full credit for your suit:
-Any tears or holes in the suit – fingernail or other.
-Body Glide or body lubricant residue found on the suit.
*Please note that there will be a 10% restocking fee on all returned bike travel cases, trainers, complete bikes, and wheels.
*Please note that returns will be accepted on unopened Videos or DVDs only. If it has been opened, it can only be exchanged if the item is defective and only for another of the same Video or DVD.
*Please note that all special orders are final sales. If it is an item we do not normally stock, then it is not something we can accept on return. Please make sure that you know exactly what you need if placing a special order.
this site may be used without the express permission of TriSports.com®.